Serenity Home Care & Rehab Services is following the listed protocol steps to ensure that our caregivers remain safe during the COVID-19 pandemic.



All caregivers have received information regarding:


  • Covid-19 Symptoms
  • Safety protocols
  • Travel reporting requirements
  • Proper handwashing techniques
  • Warnings signs of illness
  • Infection control protocols, including effective cleaning and disinfection of surface and hands


Caregivers will not be placed with a client for a minimum of 14 days or until cleared by a medical provider if the caregiver has:


  • Been exposed to a facility where Covid-19 is being treated.
  • Caregivers has Tested positive and or family member has tested positive for Covid-19.
  • Started showing symptoms of the illness.


Additionally, in order to protect our caregivers and the general public, we will not accept new clients or treat existing clients who demonstrate symptoms that are consistent with the Covid-19 diagnosis.



Upon seeing a client, all caregivers will screen the client with the following questions:


  1. Do you have any symptoms of concern today – cough, sore throat, fatigue, shortness of breath, body aches, headache? 
  2. Do you have a temperature of 99.5 degrees F or higher today?
  3. Have you recently been around anyone that has the above symptoms of concern?
  4. Does anyone in your community (people you regularly spend time with) have COVID-19 virus or is anyone being tested for it? Community includes places you live, worship, learn or play.


If the client answers yes to any of the above screening questions the caregiver will notify the Serenity office staff and the caregiver may be reassigned or quarantined, depending on the severity of the reported symptoms. Additionally, our office has called every client at least once to screen for symptoms. All pertinent screening information has been and will be shared with appropriate parties (i.e. – case managers, family members, and/or funding sources, etc.).



When visiting a client, our caregivers are:


  • Keeping hand sanitizers readily available on person/in car.
  • Wearing a mask and/or face shield in clients’ home (upon request).
  • Wearing gloves when in contact with clients.
  • Handwashing according to CDC guidelines.
  • Cleaning and disinfecting objects and surfaces within the home.