Serenity Home Care & Rehab Services is following the listed protocol steps to ensure that our clients remain safe during the COVID-19 pandemic.



Upon seeing a client, all caregivers will screen the client with the following questions:


  1. Do you have any symptoms of concern today – cough, sore throat, fatigue, shortness of breath, body aches, or headache?
  2. Do you have a temperature of 99.5 °F or higher today?
  3. Have you recently been around anyone that has the above symptoms of concern?
  4. Does anyone in your community (people you regularly spend time with) have COVID-19 virus or is anyone being tested for it? Community includes places you live, worship, learn or play.


If the client answers yes to any of the above screening questions the caregiver will notify the Serenity office staff and the caregiver may be reassigned or quarantined, depending on the severity of the reported symptoms. Additionally, our office has called every client at least once to screen for symptoms. All pertinent screening information has been and will be shared with appropriate parties (i.e. – case managers, family members, and/or funding sources, etc.).



When visiting a client, our caregivers are:


  • Keeping hand sanitizers readily available on person/in car.
  • Wearing a mask and/or face shield in clients’ home (upon request).
  • Wearing gloves when in contact with clients.
  • Covering coughs and sneezes appropriately.
  • Handwashing according to CDC guidelines.
  • Cleaning and disinfecting objects and surfaces within the home.



Steps that can be considered to ensure the health and safety of your home:


  • Put up handwashing signs around your home to cue family members and caregivers.
  • Drink smoothies and eat other healthy immune system boosting meals.
  • Cut back on other visitors to the home and screen visitors before they come in.
  • Avoid elderly individuals going on outings to grocery stores and other public
  • When receiving mail and packages we recommend waiting 3-4 hours before picking handling.
  • Encourage your loved ones to be honest if they are experiencing symptoms and to report them immediately.
  • Stay home in order to prevent the spread of COVID-19.
  • Caregivers may help your loved ones to stay connected by using the phone and technology (i.e.- video chat).


If you have any further questions regarding steps you can take to keep your home healthy and safe, we would be happy to discuss. Please call our office at: 734.677.4844 for more information.